So you're thinking about doing a QuickBooks file rebuild or you already have. Either way, we can offer some advice.

We understand that sometimes file rebuilds are necessary. Typically these occur because you have a need to do it or QuickBooks suggests you do so when updating your version of QuickBooks.

Your QuickBooks file rebuild hasn't happened yet...
That's great! We can help you make this as painless as possible. If you know that you're going to be doing a file rebuild, the best course of action is below:

  1. Run a full sync right before the rebuild.
  2. Turn off your sync scheduler (if you're using that feature).
  3. Rebuild your QB file and take note of the date/time that this finished.
  4. Move your last successful sync date up to right past the completion of the file rebuild.
  5. Turn your sync scheduler back on (if you're using that feature).
  6. Run another sync or wait until your next sync runs.

Your QuickBooks file rebuild happened and you didn't know it was coming...
That's okay! It happens. You probably noticed this happened when you hit your Salesforce API limit and all these records are syncing that you weren't expecting to sync. Here is your course of action:

  1. Turn off the sync scheduler (if you're using that feature).
  2. Find out when the QB file rebuild happened.
  3. Move your last successful sync date up to right past the completion of the file rebuild.
  4. Turn your sync scheduler back on (if you're using that feature).
  5. Run another sync or wait until your next sync runs.

If you need assistance in moving the last successful sync date up, let us know!

If you have any questions or need assistance, please send an email to support@getautofy.com.

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