What is an Alert Message?

An Alert Message is a notification that appears within your sync when Autofy was unable to run a successful sync. These messages can be caused by a variety of issues such as connection problems or data related issues. 

Ways you will be notified of Alert Messages:

  • The Sync Log: When you run a sync manually within Autofy a sync log will appear for you to follow along with the information syncing. If an error occurs witin the sync or on a specific record you will be able to see this directly within the sync log. You can also click on the record for details of the Alert Message. 
  • The Status Center: The Status Center is a tool that will show you a list of all of the records that Autofy has synced. You can easily narrow the list down to records with an error and then you can click into each record to see the Alert Message. Click here for more info on how to use the Status Center.  
  • Email Notifications: You can sign up for email notifications within the settings tab of your workflow page. We highly recommend all users sign up for Email Notifications; especially if you run your sync on the scheduler. Check out this article for more details. 

How to resolve an Alert Message:

To ensure all of your records sync properly it is important that you pay close attention to your alert messages and resolve any errors as quickly as possible. If you are unsure how to resolve an alert message, visit the Alert Message portion of our Help Center where we outline how to resolve some of the most common errors. 

If a record that you do not want to sync runs into an error and holds your timestamp back, you can also move your timestamp forward to bypass the error. Check out this article for details on moving your timestamp forward.

Still have questions? Let us know at support@propelware.com

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